Theatremerchandise.com

Frequently Asked Questions

How can I contact Theatre Merchandise?
Click on “Contact” for further information. We try to answer all emails within 24 hours. Please note that our hours of operation are Monday thru Friday 9-6pm EST. We are unable to respond over the weekend.

How long will my order take?
For all purchases within the United States we ship via UPS on a daily basis. Orders placed by noon EST will go out that same day pending stock availability. UPS Ground Delivery time is estimated as 3-5 Business Days. International orders are shipped via USPS and usually take 7-10 Business Days.

How much are your shipping and handling charges?
Shipping and handling charges within the United States are as follows:
For Orders totalling up to $20.00 = $6.95
$20 to 39.99 = $7.95
$40 to 59.99 = $8.95
$60 to 79.99 = $9.95
$80 to 99.99 = $10.95
$100 to 199.99 = $11.95
$200 & up = $15.95

U.S. Air:
Next day air plus $35 plus $2.50 per item
2nd day air plus $10 plus $2.50 per item

International:
Canada plus $10
Rest of the world plus $25
(these costs are in addition to the normal US Shipping charges)

What forms of payment are accepted?
We accept any of the four major credit cards: Mastercard, Visa, Discover and American Express. For snail mail orders we gladly accept Check or Money Order.

Is my transaction secure?
Yes. Our transactions are encrypted and processed by Authorize.net, a leading processor of on-line transactions.

My merchandise was damaged when I received it. What do I do?
Though all merchandise is clearly scrutinized before leaving our warehouse items may become damaged in transit. Should this be the case feel free to give us a call on our toll free number 888 TOP SHOW so that we can sort things out and quickly provide a replacement.

Are there refunds or exchanges?
We will gladly exchange any item. We offer an unconditional money back guarantee. If you are not completely satisfied with the quality of any item you may return it within 30 days for an exchange or your money back.

Can I cancel or add to my order once it is submitted?
Orders are processed fairly quickly, but if you find you do need to cancel or amend you can send an email thru our website or call our toll free number 888 TOP SHOW.

Do you ship outside of the United States?
We do ship out of the US. Please contact us for Shipping Rates

How can I apply to work for your company?
If you would like to work for us feel free to send your resume to info@theatremerchandise.com and we’ll be sure to pass it along to the Human Resources Department.